Effective date: 1 January 2025

Rob’s Painting (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit https://robspainting.ca/ (the “Website”) or submit a request through our Get Free Quote contact form.

This policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. What we collect

Information you provide through the contact form

When you submit the Get Free Quote form, we collect only the information you enter, which may include:

• First name

• Last name

• Email address

• Phone number

• Address (optional, if you choose to provide it)

• Your message (project details you type)

• How you heard about us

We do not collect payment information through this Website.

Information collected automatically (Google Analytics)

We use Google Analytics to understand how visitors use our Website. Google Analytics may collect information such as:

• Pages you view and how you navigate the Website

• Time spent on pages and approximate location (city-level)

• Device and browser information

• Referring website or source

• IP address (Google may use it for geo-location, and may process it as described in Google’s policies)

This information is used in aggregate to improve our Website and services.

2. How we use your information

We use the information you submit through the contact form to:

• Respond to your inquiry and provide a quote or estimate

• Communicate with you about your request (by email or phone)

• Confirm service area and project details

• Improve our customer service and operations

We use Google Analytics data to:

• Measure Website traffic and performance

• Understand which pages are most useful

• Improve content and user experience

3. Consent

By submitting the contact form, you consent to us collecting and using your information to respond to your request. You can withdraw consent at any time by contacting us (see Section 8), subject to legal or operational requirements.

4. How we share information

We do not sell your personal information.

We may share limited information only when necessary:

• With service providers that help us operate the Website or communicate with you (for example, website hosting or email services)

• With Google Analytics as described above

• If required by law, regulation, or legal process

5. Data retention

We keep contact form submissions only as long as necessary to respond to your request, provide service, maintain business records, and meet legal or tax requirements. When information is no longer required, we take reasonable steps to delete or securely dispose of it.

6. Security

We use reasonable administrative and technical safeguards to protect the personal information submitted through our Website. However, no online system can be guaranteed 100 percent secure.

7. Your access and correction rights

You may request access to the personal information we have about you and ask for corrections if it is inaccurate or incomplete. To make a request, contact us using the details below.

8. Contact us

If you have questions about this Privacy Policy or your personal information, contact:

Rob’s Painting
Email: info@robspainting.ca

9. Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.